MTN Nigeria has issued a public apology following customer backlash over a sudden 200% increase in the price of its 15GB weekly data bundle. The price was raised from ₦2,000 to ₦6,000, catching many subscribers off guard and leading to widespread criticism on social media.

In a message shared on Thursday, February 13, 2025, MTN acknowledged the frustration caused by the abrupt hike. The company stated, “We know how upsetting it must have been to suddenly wake up to a 200% increase on your favourite digital bundle. We could share several reasons, and provide explanations, but… all that one na story. We don cast. We get it and admit it. Let’s just say na mistake.”

MTN urged customers to “forgive and forget,” emphasizing their value to the company and expressing a desire to continue the relationship. The apology comes amid broader industry changes, as the Nigerian Communications Commission approved a 50% tariff increase in January, leading to expectations that other telecom operators like Airtel and Globacom may also adjust their data prices.

The Nigeria Labour Congress has condemned the implementation of the 50% tariff hike by telecommunication companies, demanding an immediate reversal.