The Federal Competition and Consumer Protection Commission (FCCPC) has summoned the management of Air Peace Limited following a flood of complaints from passengers alleging non-refunded ticket fares — even in cases where the airline cancelled scheduled flights.

In a formal notice dated June 3, 2025, the FCCPC directed the airline to appear at its Abuja headquarters on Monday, June 23, 2025, to respond to growing allegations of consumer rights violations.

The Commission’s Director of Corporate Affairs, Ondaje Ijagwu, disclosed the development on Monday, stating that the airline’s conduct potentially violates Sections 130(1)(a), 130(1)(b), and 130(2)(b) of the Federal Competition and Consumer Protection Act (FCCPA) 2018. These provisions guarantee consumers the right to prompt refunds when services paid for are not delivered.

Ijagwu explained that the summons, issued under Sections 32 and 33 of the FCCPA, compels Air Peace to present key documentation. This includes:

  • A complaint log of refund-related issues over the past 12 months,
  • Records of all processed refunds,
  • A list of cancelled flights across all routes within the same period, and
  • Details of remedial measures taken to support affected passengers.

“The Commission has summoned the management of Air Peace Limited over a deluge of consumer complaints from across the country relating to the non-refund of ticket fares, even in instances where the airline had cancelled its flight operations,” the statement read.

“These actions potentially contravene sections of the Act which expressly guarantee consumers the right to timely refunds… and safeguard consumers against unfair, unjust, or unreasonable practices by service providers,” it added.

Under Section 33(3) of the FCCPA, non-compliance with the summons may result in stiff penalties — including fines or imprisonment.

Although not explicitly referenced in the FCCPC’s statement, the summons comes shortly after a heated altercation involving Senator Adams Oshiomhole and Air Peace staff. The senator accused the airline of extorting stranded passengers and cited the demand for an additional ₦109,100 to reschedule passengers, despite arriving before flight boarding allegedly concluded.

According to Oshiomhole, 20 to 30 other passengers were subjected to similar treatment, sparking outrage over what some now describe as a pattern of misconduct.